Terms & Conditions

DRAFT — replace all [PLACEHOLDERS] and have this reviewed by a solicitor before launch. Last updated: [DATE]

1. About us

This website is operated by [COMPANY LEGAL NAME] Ltd (“Essense”, “we”, “us”), registered in England and Wales, company number [COMPANY NUMBER], registered office [REGISTERED ADDRESS]. VAT: [VAT NUMBER]. Contact: [EMAIL] · [PHONE].

2. Our products

We sell food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Food supplements are not a substitute for a varied, balanced diet and a healthy lifestyle. Always read the label. If you are pregnant, breastfeeding, taking medication or have a medical condition, consult a healthcare professional before use. Not intended for persons under 18.

3. Orders & pre-orders

Your order is an offer to buy; a contract is formed when we send our order confirmation. Pre-order items dispatch from the indicated date (currently August 2026). We will inform you promptly of any delay. You may cancel a pre-order any time before dispatch for a full refund.

4. Prices & payment

Prices include VAT where applicable. Delivery costs are shown at checkout. Discount codes are limited to one use per customer where indicated and cannot be combined unless stated.

5. Subscriptions

Governed by our Subscription Policy. Monthly plans renew monthly and can be cancelled at any time. The 3-month plan has a three-month minimum commitment and can be cancelled any time after. Cancel in your account or via Cancel subscription.

6. Delivery

See our Shipping Policy. Risk passes to you on delivery.

7. Cancellation, returns & refunds

You have a statutory 14-day right to cancel — see our Cancellation & Refund Policy. Your statutory rights (including under the Consumer Rights Act 2015) are unaffected.

8. Liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be excluded by law. Subject to that, we are not liable for unforeseeable losses, losses not caused by our breach, or business losses. Our total liability is limited to the price paid for the products concerned.

9. Content

Content on this site, including research summaries, is general information and not medical advice.

10. Governing law

These terms are governed by the laws of England and Wales. Consumers resident elsewhere retain mandatory local protections. Non-exclusive jurisdiction of the courts of England and Wales.

11. Changes

The version in force at the time of your order applies to that order.