Cancellation policy
DRAFT — confirm billing details match your Shopify Subscriptions setup, legal review required. Last updated: 2 September 2026
How our subscriptions work
Monthly Subscription (£68 / €68 per month)
- Renews automatically every month; one 30-day supply per delivery
- Free standard delivery, free essentials as described on the product page
- Cancel, pause or skip at any time — no minimum commitment. Cancellations take effect for the next billing cycle if made at least 48 hours before renewal.
3-Month Plan (£57 / €57 per month equivalent)
- Billed £171 every 3 months; 90-day supply per cycle
- Three-month minimum commitment; after that, cancel at any time
- All included essentials arrive with your first delivery
Pre-order note
Your subscription billing cycle starts on first dispatch in October 2026. We will remind you by email before your first renewal.
How to cancel
- In your account under Subscriptions, or
- via our Cancel subscription page, or
- by email to markus@essense.co — we confirm every cancellation by email.
Renewal reminders & price changes
We notify you by email before each renewal charge. If we change subscription prices, we give at least 30 days' notice and you may cancel before the change takes effect.
Failed payments
If a renewal payment fails we retry and notify you; the subscription is paused or cancelled if payment cannot be collected.
Your statutory rights
The 14-day cancellation right applies to each delivered order — see the Cancellation & Refund Policy.