Shipping Policy

DRAFT — adjust carriers/times, legal review recommended. Last updated: [DATE]

Where we ship

We currently ship to the United Kingdom and the European Union.

Pre-orders

Protocol 01 is currently available for pre-order. First orders dispatch in August 2026. You will receive a dispatch confirmation with tracking as soon as your order ships. You can cancel a pre-order free of charge any time before dispatch.

Delivery costs

  • Subscriptions (monthly & 3-month): free standard delivery
  • One-time purchases: £4.90 (UK) / €4.90 (EU) standard delivery

Delivery times (from dispatch)

  • UK standard: [2–3] working days ([CARRIER])
  • EU standard: [3–7] working days ([CARRIER])

EU customs & taxes

[CONFIRM SETUP: Orders to the EU are shipped (DDP — all duties and taxes included at checkout / DAP — import fees may be payable on delivery). State clearly which applies.]

Issues

If your order is delayed, lost or arrives damaged, contact us at [EMAIL] and we will resolve it promptly. Risk passes to you on delivery.